HP firmware update blocks non- HP ink cartridges. HP released a firmware update on March 1. Officejet printers that renders non- HP ink cartridges useless. HP customers began to complain about the issue on September 1. HP forum, and on community sites like Reddit.
Find your perfect HP printer. Browse some of our favorite HP printers that make mobile printing a breeze. See all HP wireless printers. More ways to shop: Visit an Apple Store, call 1-800-MY-APPLE, or find a reseller. Use HP ToolboxFX to troubleshoot print-quality problems. 115 Calibrate the product. HP has just released a new firmware for HP printers that restores support for non-HP printer ink cartridges on company printers. If you do not have a copy of WinZip, download this application to enable you to extract or expand the firmware file.
All reported that a HP Officejet printer blocked non- HP ink cartridges from working, and that the device displayed one of the following messages to the user: Cartridge Problem. The following ink cartridges appears to be missing or damages. Replace the ink cartridges to resume printing. Cartridge Problem.
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Until cartridges are replaced, make sure the printer is turned on to avoid damage to the printer. One or more cartridges are missing or damaged. The ink cartridge listed above is an older generation ink cartridge that does not work in your printer. It can still be used with some older printer models.
If you do not own an older printer model and your ink cartridge is a genuine HP cartridge, contract HP support for more information. It appears that HP programmed the firmware update that it released in March to block non- HP ink cartridges from working starting September 1. The printers affected by the firmware upgrade are HP Officejet Pro 8. HP Officejet Pro 8. HP Officejet Pro 8.
HP Officejet Pro 8. HP Officejet Pro 8. HP Officejet Pro 6.
Printer, HP Officejet Pro 6. All- in- One Printer, HP Officejet Pro 6. All- in- One Printer, HP Officejet 6.
All- in- One Printer, HP Officejet 6. All- in- One Printer according to Inkjet 4. There is obviously a chance that other models are affected as well. HP customers affected by the issue cannot do much about it it appears. The printer won't accept non- HP ink cartridges anymore unless they are specifically designed for the new firmware. Inkjet 4. 11 for instance asks customers to return all cartridges that stopped working to get them replaced with cartridges that work on devices running the new firmware.
HP customers who don't want to experience an issue like this again in the future may want to disable firmware updates for their printer. The easiest option to do so is to wait for the next HP Update prompt to appear. Select Settings on the prompt. On the HP Update Settings page, switch to never under . Some printers are cheaper than a full battery of new cartridges. While that is not the case for HP's Office.
Jet Pro product line, replacing color and black cartridges comes close to 5. HP officially. It is true for Home printers like the HP Officejet 6. All- in- One Printer which retails on Amazon for $6.
Replacing all cartridges costs more than $7. Black ink, or more than $5.
Now You: are you affected by the firmware update? Update: HP announced today that it will release a firmware update that will remove what the company calls a security feature from its printers. Basically, what it does is remove the restriction so that third- party ink cartridges are accepted by the printer again. The company plans to release the firmware update in about two weeks, and will announce it on the HP forum when it is ready. Summary. Article Name. HP firmware update blocks non- HP ink cartridges. Description. HP released a firmware update on March 1.
Officejet printers that renders non- HP ink cartridges useless. Author. Martin Brinkmann.
Publisher. Ghacks Technology News.
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